• Act as a pooled technical architect for strategic and high-value accounts, delivering outcome-focused customer engagements (e.g., Value Unlocks, Well-Architected Best Practices, Accelerate Innovation Delivery, Product Liaison, and Support Work Items) aligned to Customer Success program KPIs. • Partner closely with the account team at every step of an engagement- aligning on the customer’s desired state, scope, risks, and success metrics before and after each session. • Use CTA-driven workflows to manage work: triage and prioritize call-to-actions to ensure clear ownership, expectations, and next steps for each engagement. • Provide architecture-focused guidance, best practices, and recommendations • Always document engagements in Gainsight, capturing the customer’s use case, desired state, guidance provided, value realized or outcome delivered, and clearly defined next steps - while keeping the pod updated on progress. • Serve as a product and roadmap liaison by validating RFEs, articulating business impact and forecasted churn, partnering with Product Management on prioritization, and keeping CSMs informed so they can communicate clear, consistent expectations back to customers. • Drive multi-product adoption and new use case discovery across Ping’s portfolio (e.g., PingOne SSO/MFA, Advanced Identity Cloud, DaVinci, Verify, Protect) by connecting customer business objectives to reference architectures and recommended implementation patterns. • Contribute to and benefit from the CSA Community by sharing best practices, templates, scripts, and lessons learned; participate in role-based forums and Slack channels that shape key deliverables, processes, and continued enablement for the team.