Ping Identity

Identity Security for the Global Enterprise

Senior Process Architect

ArchitectArchitectFull TimeRemoteTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

3 days ago

Salary

$100K - $150K / year

Bachelor Degree8 yrs expEnglishRPASDLC

Job Description

• Lead current‑ and future‑state process design for priority business functions, in close partnership with business owners and extended transformation teams. • Design AI‑augmented workflows that clearly define what is AI‑owned vs. AI‑assisted vs. human — with the right controls, metrics, and operating model to scale safely. • Turn work into numbers, providing structured process and metric inputs into business cases owned by Service Design, AI & Data, and business leaders. • Partner with the Change Lead to translate process changes into day‑to‑day role impacts that inform change impact assessments, org/operating‑model design, and training/adoption plans. • Map current‑state processes and value streams for selected functions (e.g., case handling, SDLC flows, qualification and handoffs), focusing on time, volume, error paths, and where AI and automation are realistically feasible. • Co‑create future‑state processes with business partners and a Service Design Lead, defining where AI assists, automates, or orchestrates work — and how roles, handoffs, SLAs, and controls need to change to support rapid scaling. • Partner with AI & Data and Finance to baseline key metrics (e.g., handle time, queue time, error/rework rates, cost‑to‑serve), define process‑level KPIs and control metrics, and provide grounded inputs into business cases and AI value dashboards. • Help pods choose the right level of process detail for each problem — knowing when a high‑level value stream is enough versus when deeper, step‑by‑step flows are needed to drive decisions, alignment, and delivery. • Partner with a Product Manager and AI Engineer to translate process designs into epics and stories; partner with the Change Lead and enablement to reflect role impacts in change plans; and help define process health checks and improvement cadences once live.

Job Requirements

  • 8+ years in business process architecture, process design, operational excellence, or transformation consulting in B2B SaaS or similarly complex environments.
  • A track record leading cross‑functional process redesign from current state through implementation and measurable impact — not just documentation.
  • Proven success co‑creating process maps and future‑state flows with business partners, so functional experts feel ownership of the design and don’t experience changes as being dictated by someone outside their domain.
  • Deep expertise in process modeling and analysis (e.g., BPMN, DMAIC, value stream mapping, swimlanes, SIPOC, control charts) and in keeping these artifacts tightly linked to metrics, systems, and ownership.
  • Strong quantitative and analytical skills — comfortable with time‑and‑motion data, throughput, error rates, and cost models, and using them to shape design and trade‑offs.
  • Familiarity with AI / automation / analytics concepts (e.g., LLMs and agents, RPA, BI) and how they change work design; you don’t need to be an engineer, but you can credibly collaborate with AI and data teams.
  • Excellent facilitation and communication skills — able to align senior leaders, frontline teams, and technical partners around complex process changes without jargon, and to tell a clear before/after story.

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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