• Directly manage (2) Team Leads and (2-3) Senior Care Coordinators, overseeing their performance and development, as well of that of the Care Coordinators under their leadership • Support the team with inbound and outbound initiatives that drive satisfaction and growth • Own the success of the team’s performance metrics, including SLAs, CSAT, Quality, etc.; while communicating any barriers and driving potential solutions • Foster relationships with cross-functional stakeholders and partners, including Clinical Leadership, Product Development, Business Development, Care Operations, and Revenue Cycle Management • Represent Care Coordination on major cross-functional projects (launching in new states, implementing new payer partners, etc.) and serve as a liaison to the rest of the Care Coordination team • Lead internal projects, strategies and key results that help optimize and improve the client / clinician experience