We’re hiring a Process Architect to join our Business Transformation Office (BTO) as a key contributor to Ping’s AI strategy. This is a senior individual contributor role focused on designing AI‑augmented business processes that can scale rapidly — enabling teams to handle more volume and complexity, while sustaining a great customer and employee experience.

 

You’ll be the operational and process design counterpart to our Service Design Lead: where they lead the human and experience lens, you’ll lead the business process lens for our highest‑impact AI initiatives.

 

In this role, you will:

 

• Lead current‑ and future‑state process design for priority business functions, in close partnership with business owners and extended transformation teams..
• Design AI‑augmented workflows that clearly define what is AI‑owned vs. AI‑assisted vs. human — with the right controls, metrics, and operating model to scale safely.
• Turn work into numbers, providing structured process and metric inputs into business cases owned by Service Design, AI & Data, and business leaders.
• Partner with the Change Lead to translate process changes into day‑to‑day role impacts that inform change impact assessments, org/operating‑model design, and training/adoption plans.

 

You’ll report to the Director, Business Transformation and work as a core member of a cross‑functional AI pod alongside functional business owners, transformation project managers, digital product managers.

 

What You’ll Do

• Lead process architecture for priority functions Map current‑state processes and value streams for selected functions (e.g., case handling, SDLC flows, qualification and handoffs), focusing on time, volume, error paths, and where AI and automation are realistically feasible.
• Design AI‑augmented, scalable workflows Co‑create future‑state processes with business partners and a Service Design Lead, defining where AI assists, automates, or orchestrates work — and how roles, handoffs, SLAs, and controls need to change to support rapid scaling.
• Turn work into numbers and value hypotheses Partner with AI & Data and Finance to baseline key metrics (e.g., handle time, queue time, error/rework rates, cost‑to‑serve), define process‑level KPIs and control metrics, and provide grounded inputs into business cases and AI value dashboards.
• Right‑size process mapping and analysis Help pods choose the right level of process detail for each problem — knowing when a high‑level value stream is enough versus when deeper, step‑by‑step flows are needed to drive decisions, alignment, and delivery.
• Enable execution, change, and continuous improvement Partner with a Product Manager and AI Engineer to translate process designs into epics and stories; partner with the Change Lead and enablement to reflect role impacts in change plans; and help define process health checks and improvement cadences once live.

 

What You’ll Bring

• 8+ years in business process architecture, process design, operational excellence, or transformation consulting in B2B SaaS or similarly complex environments.
• A track record leading cross‑functional process redesign from current state through implementation and measurable impact — not just documentation.
• Proven success co‑creating process maps and future‑state flows with business partners, so functional experts feel ownership of the design and don’t experience changes as being dictated by someone outside their domain.
• Deep expertise in process modeling and analysis (e.g., BPMN, DMAIC, value stream mapping, swimlanes, SIPOC, control charts) and in keeping these artifacts tightly linked to metrics, systems, and ownership.
• Strong quantitative and analytical skills — comfortable with time‑and‑motion data, throughput, error rates, and cost models, and using them to shape design and trade‑offs.
• Familiarity with AI / automation / analytics concepts (e.g., LLMs and agents, RPA, BI) and how they change work design; you don’t need to be an engineer, but you can credibly collaborate with AI and data teams.
• Excellent facilitation and communication skills — able to align senior leaders, frontline teams, and technical partners around complex process changes without jargon, and to tell a clear before/after story.

 

You Have an Advantage If

• You’ve been a process architect / business architect / OpEx lead in a top‑down productivity or AI transformation with explicit P&L targets.
• You’ve redesigned processes in Sales, Support, Customer Success, Engineering, or SDR/BDR environments — especially where volume and complexity scaling were core goals.
• You’ve partnered closely with AI & Data teams to define telemetry, embed AI‑powered recommendations/automations into workflows, and use data to improve processes over time.

Salary Range 

$100,000 in $150,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.