• Engage in proactive outreach, sitting side-by-side with our users to deeply understand their current data journey—from the data they care about and why, to the complex, manual steps required to accomplish routine tasks. • Quickly engineer and implement solutions, leveraging expertise in Grafana, data visualization, dashboards, and alerting to resolve workflow inefficiencies. Focus on creating force multipliers through reusable community resources and locally deployed operational solutions. • Define and drive the vision of a single, cohesive ecosystem for users, ensuring Simplesense applications, self-help resources, and technical support function as a unified system to increase usability and drive adoption. • Collaborate with users to facilitate adoption of new tools and drive mission effectiveness by developing and curating a comprehensive approach for both in-person deskside training and on-demand virtual videos and tutorials, accelerating onboarding to provide operational improvements quickly. • Cultivate a vibrant and active user community across facilities to promote best practices, facilitate peer support, and explore new ways to engage with data. Organize events, forums, and platforms to encourage user interaction. Serve as a key liaison conducting on-site training and integration support, adapting workflows to tap into IROC applications. • Identify and cultivate government champions who show interest in providing best practices to the larger community.