• Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. • Expand these relationships to CDW account managers, regional managers, architects and engineers. • Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results. • Manage team members’ performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability. • Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies. • Act as escalation point for issue resolution related to team member performance or client satisfaction. • Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. • Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.