Scheduler Rep I
Location
United States
Posted
5 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient’s anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function.
Qualifications
- High school diploma or GED required
- Two years of college preferred (or two years in a professional, customer service-driven environment may substitute for two years of college)
- Telephone/call center experience preferred
- Pre-registration and/or scheduling experience preferred
- 1-2 years of customer service experience preferred
Requirements
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors (may be required to use dual monitors)
- Basic typing ability
- Working knowledge of Windows based computer environment
- Ability to multi-task in a high volume center
- Strong written and verbal communication skills
- Must obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
- For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act
Job Requirements
- High school diploma or GED required
- Two years of college preferred (or two years in a professional, customer service-driven environment may substitute for two years of college)
- Telephone/call center experience preferred
- Pre-registration and/or scheduling experience preferred
- 1-2 years of customer service experience preferred
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors (may be required to use dual monitors)
- Basic typing ability
- Working knowledge of Windows based computer environment
- Ability to multi-task in a high volume center
- Strong written and verbal communication skills
- Must obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
- For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act
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