The Company is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service. Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems. What You’ll Do Call Handling & Customer Communication Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Scheduling & Dispatch Coordination Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Revenue & Performance Tracking Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Membership & Agreement Management Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Administrative & Accounting Support Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Ideal Candidate Profile Communicates clearly and confidently on the phone Keeps schedules organized and optimized Notices small details before they become problems Works proactively instead of waiting for direction Enjoys keeping systems clean and organized Takes ownership of daily operational success