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Technical Operations Manager

Technical Program ManagerTechnical Program ManagerFull TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany Site LinkedIn

Location

Texas

Posted

43 days ago

Salary

$140K - $200K / year

Bachelor Degree4 yrs expEnglish

Job Description

• Manage and integrate our core technology stack—bridging the gap between proprietary Policy Management System, sales CRM, and support ticketing platforms. • Optimize operational productivity, vendor expense, and operational efficiency with existing toolings by optimizing configurations, workflows, and account setup. • Act as the primary administrator for Policy Management System, Close.io (CRM), and Zendesk (Support). • Maintain our agency management system (EZLynx) and quoting exchange (Bolt). • Identify friction points in existing processes and build automations to eliminate manual tasks and increase individual agent productivity. • Partner with Engineering and Data Analytics to architect seamless data flows and ensure data integrity.

Job Requirements

Experience: 4+ years in Technical Operations, RevOps, or Systems Administration, preferably in the Insurtech or Fintech space.
Tech Stack Expertise: Configuration experience with Zendesk (Triggers, Automations, Explore) and Close.io (Sales pipelines, Smart Views, Email Sequences).
Hands-on experience with EZLynx and/or Bolt (Rating engine, AMS, Retention Center).
Ability to collaborate with Engineering on data architecture and integration workflows.
Ability to read/troubleshoot JSON data logs is a strong plus.
Basic understanding of the insurance lifecycle (Marketing, Quoting, Binding, Endorsements, Renewals).

Benefits

Competitive Compensation: Base salary of $140k–$200k DOE.
Growth Opportunity: Join a company in its early stages and help build its foundation for success.
Equity: Opportunity to earn equity compensation.
Comprehensive Benefits: 100% company-paid medical premiums for employees, 401(k) [Match], and Flexible PTO.
Vibrant Culture: Lively Austin HQ with catered lunches, Happy Hours, and team-building events.
Work-Life Balance: Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.

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