DDN

World’s leading Data Intelligence Platform supercharging over 500,000 GPUs across all data workloads

Technical Support Engineer – L1

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 hours ago

Salary

Not specified

Bachelor Degree4 yrs expEnglishLinuxUnix

Job Description

• The Technical Support Engineer - Level 1 (TSE) will primarily be responsible for telephone based post-sales activity, supporting all installation efforts worldwide. • Provide post-implementation, support desk and front/back line support for customers to solve technical issues on storage hardware and software products. • Provide daily remote monitoring for storage environment. • Write, proof read and submit knowledge-based articles on cases closed. • Manage all open tickets and ensure customers get daily updates regarding case status. • Manage all open cases to the fastest resolution. • Responsible to liaise with customer facing and internally focused teams for problem resolution. • Support work is done via e-mail, remote access & phone.

Job Requirements

  • BS in technical discipline such as Electrical Engineering, Computer Science, Mathematics, Sciences, or equivalent industry experience.
  • Must have in-depth technical knowledge and problem analysis skills.
  • Excellent troubleshooting skills.
  • Preferred to have 4+ years' experience providing technical support to end user customers for storage and or enterprise level infrastructure products.
  • Experience supporting hardware and or SW products.
  • Good understanding of the technical fundamentals of the system infrastructure including open system platforms (UNIX, Linux, Windows) and networking.

Benefits

  • N/A

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