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Technical Support Specialist
Location
Alaska + 10 moreAll locations: Alaska, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Virginia, West Virginia, Wyoming
Posted
4 days ago
Salary
$55K - $60K / year
Job Description
Job Requirements
- 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred
- Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice.
- A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for "the why" behind a technical issue.
- Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it.
- Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool.
- Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools.
- Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus.
- Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries.
Benefits
- Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
- 401(k) plan with employer match starting day one
- Equity stock options to share in our success
- Flexible hours, remote work options, and generous vacation and sick leave
- Paid parental leave for mothers, fathers, and adoptive parents
- Professional development stipends to support your career growth
- Opportunities to participate in community outreach and volunteer programs
- Monthly company-sponsored happy hours and gatherings to connect and unwind
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