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Role Description

The Quality Improvement Analyst II is responsible for performing comprehensive data analysis and visualization to support health care quality improvement initiatives using tools such as Tableau, SQL, SNOWFLAKE, and Databricks. This role involves synthesizing and analyzing health care quality metrics, developing dashboards, and providing data-driven insights to inform strategic decisions. The analyst will collaborate with internal and external stakeholders, serve as a subject matter expert on clinical quality measures, and ensure compliance with analytic components regulatory deliverables.

Essential Responsibilities

• Data Analysis
  • Perform ongoing synthesis and analysis of health care quality metric performance and other key performance indicators.
  • Conduct intermediate to advanced analysis of key health-related metrics and program data to identify trends, forecast performance, and calculate performance targets.
  • Develop dashboards and visual assessments of health care quality metric performance and key performance indicators using claims, administrative, and/or program data.
  • Use analytic technical skills to assess the effect of key program and policy decisions to meet strategic quality improvement goals.
  • Provide data and analysis to leaders to inform strategic recommendations on health care quality.
  • Present data in an effective and understandable way and assist others in understanding how data can inform improvement.
  • Provide guidance or expertise to other analysts within I&E.
• Projects and Collaboration
  • Provide data and serve as metric experts on projects.
  • Effectively communicate complex analyses and data to non-technical audiences, including presenting at internal and external workgroups and committees.
  • Participate in scoping and timeline development of data analytic work.
  • Collaborate with internal and external stakeholders as it relates to health care data and clinical quality metrics.
  • Represent the I&E team in cross-departmental/cross-regional workgroups.
• Analytic Assistance and Regulatory Compliance
  • Serve as subject matter expert (SME) on technical specifications of clinical quality measures; may serve as a resource on key data sets.
  • Provide technical and analytic support on the development and distribution of data to internal and external stakeholders.
  • Identify professional development opportunities around quality improvement, data, data analysis, and data translation.
  • Develop, assess, and implement new metric monitoring and reporting systems.
  • Create process documentation for data and metric analytics.
  • Provide analytic components of regulatory deliverables and ensure timely submission.
  • Serve as quality improvement analytics contact to OHA or CMS for regulatory meetings/deliverables.
• Organizational Responsibilities
  • Perform work in alignment with the organization’s mission, vision and values.
  • Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
  • Strive to meet annual business goals in support of the organization’s strategic goals.
  • Adhere to the organization’s policies, procedures and other relevant compliance needs.
  • Perform other duties as needed.

Qualifications

• Minimum 4 years’ experience with data analytics and data visualization (coding and dashboard creation) with a strong focus on quality improvement or regulatory reporting, including minimum 2 years’ experience in a health-related field.
• OR Bachelor’s degree in science, technology, engineering, math, public administration, or health-related field with minimum 3 years’ experience in data analytics and data visualization (coding and dashboard creation) with a strong focus on quality improvement or regulatory reporting, including minimum 1 year experience in a health-related field.
• OR Master’s degree in science, technology, engineering, math, public administration, or health-related field with minimum 2 years’ experience in data analytics and data visualization (coding and dashboard creation) with a strong focus on quality improvement or regulatory reporting, including minimum 1 year experience in a health-related field.

Preferred

• Experience with SQL, Tableau, Snowflake, and/or Databricks.

Knowledge, Skills and Abilities Required

• Knowledge
  • Strong understanding of data quality, data analytics, and data visualization principles.
  • Knowledge of healthcare quality metrics (e.g. CCO incentive measures, Medicare Stars measures, HEDIS or other measure sets).
  • Knowledge of population health, quality of care concepts and methodologies, as well as concepts of community health and social determinants of health.
  • Knowledge of health equity, inclusion and diversity frameworks and how to apply them to data analytics.
• Skills and Abilities
  • Strong understanding of dashboard building for data storytelling and visualization.
  • Strong understanding and experience working with large relational databases and platforms.
  • Advanced proficiency with Microsoft Suite including Outlook, Word, Teams, SharePoint, Excel, and PowerPoint.
  • Critical thinker with ability to gather and analyze data, assess effectiveness of healthcare systems and work with system partners to develop, implement and evaluate quality improvement strategies.
  • Strong interpersonal skills in support of inter/intra departmental collaboration and a shared learning environment.
  • Excellent communications skills to include verbal, written, presentations, and meeting facilitation, specifically including the ability to present statistical and technical data in a clear and understandable manner utilizing appropriate visualizations.
  • Ability to interface with and assist external stakeholders (providers, OHA staff, etc.).
  • Strong ability to organize, prioritize, and effectively plan tasks across multiple projects simultaneously.
  • Able to work in a fast-paced environment.
  • Possess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and others.
  • Must be able to function under potentially tight timelines.
  • Ability to accept direction and feedback with a growth mindset.
  • Ability to work effectively with diverse individuals and groups.
  • Ability to learn, focus, understand, and evaluate information and determine appropriate actions.
  • Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day.
  • Ability to hear and speak clearly for at least 3-6 hours/day.

Working Conditions

• Work Environment(s): Indoor/Office
• Member/Patient Facing: No
• Hazards: May include, but not limited to, physical and ergonomic hazards.
• Equipment: General office equipment.
• Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
• Work Location: Work from home.

Benefits

• Competitive pay and bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life, AD&D, and disability insurance.
• Health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits.
• Strong retirement plan with employer contributions.
• PTO and Paid State Sick Time based on hours worked/scheduled hours.
• Paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility.
• Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

Company Description

CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.