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Role Description

Instrumental in ensuring the product meets the current needs of customers while remaining compliant with minimal downtime. Development of new features on the front-end and back-end of our medical simulation system and contributing to the design and implementation of our next generation product.

• Service and support existing customer level 2 and level 3 tickets which include debugging and diagnosing issues
• Remediation and patching fixes for customer issues
• Work with teams to understand/document current medical simulation system and identify non-compliant and inefficient modules
• Service and support internal customers which include IHP sales, product, customer service, operations, billing and accounts teams, providing customized reports, datasets, fixes and updated features where necessary
• Development of new accessible features on the front-end of our medical simulation system
• Development of new features and infrastructure on the back-end of our medical simulation system
• Contributing to design and code reviews
• Work with teams to monitor systems

Qualifications

• Bachelors degree in computer science-related field or equivalent work experience
• 4 years experience in full-stack development to include the following levels of concurrent experience:
  • 2 years of backend experience in any language, preferably in node.js, java, ruby
  • 2 years of frontend experience in react or angular
  • 1 year experience working in cloud-based hosted services (AWS, Azure, Google)
• Ability to thoroughly understand all the i-Human Patient products from a technical, deployment and user perspective
• Highly creative and innovative perspectives to advance our products
• Excellent communication skills with the ability to garner support and collaboration in cross-functional teams
• Ability to juggle ad hoc requests in addition to the day to day development of long term projects
• Ability to demonstrate a high level of customer focus and support

Requirements

• 1 year AWS experience

Benefits

• Remote work provides a flexible work/life balance
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Access to health and wellness benefits; new hire eligibility starts on day 1 of employment
• Access to 401K Savings Plan; company match provided after eligibility is met
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities