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Role Description

We’re looking for a Senior Creative Services Project Manager to bring clarity, structure, and rhythm to how creative work gets done. This role owns the systems behind execution, from intake and prioritization to timelines and stakeholder alignment, so our team can deliver high-quality work with focus and confidence.

This role is about empowering others. You’ll build the systems and workflows that reduce friction, protect creative focus, and help us deliver consistent, high-impact work across every audience we serve.

Responsibilities

• Own the creative intake process, ensuring requests are routed correctly and briefs are complete before work begins.
• Partner with Marketing and Brand leadership to prioritize projects based on business impact and team capacity.
• Build and manage project timelines across campaigns, launches, events, and ongoing initiatives.
• Coordinate dependencies across design, copy, video, and external partners to keep deliverables on track.
• Identify risks early, communicate tradeoffs, and drive decisions to maintain delivery timelines.
• Manage scope changes and ensure stakeholders understand impacts to timing and resourcing.
• Build and maintain scalable workflows in Asana, including templates, intake forms, status conventions, and documentation standards.
• Establish and maintain file management standards, including Google Drive organization and governance.
• Lead project kickoffs, status updates, and cross-functional alignment meetings.
• Create visibility into project status, team capacity, and delivery expectations for stakeholders and leadership.
• Track workload and throughput to identify bottlenecks and improve production efficiency.
• Forecast resource needs and recommend process improvements as the organization scales.
• Serve as a process resource for Marketing and Brand partners, helping teams engage Creative effectively.

Qualifications

• 6+ years of project management experience supporting creative, brand, design, product, or marketing teams, preferably in a startup or high-growth environment.
• Required skills: creative project management, prioritization, timeline and dependency management, stakeholder communication, and process development.
• Required systems: Asana or similar project management tools and Google Drive or equivalent file management platforms.
• Strong understanding of creative production across digital and print.
• Experience supporting design, copy, and or video production teams.
• Proven ability to influence without formal authority and drive alignment across cross-functional stakeholders.
• Exceptional organizational, prioritization, and communication skills in fast-paced environments.

Requirements

• The US base salary range for this full-time position is $160,000.00 to $170,000.00.
• Salary ranges are determined by role and level.
• Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training.
• Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

Benefits

• Hello Heart has a positive, diverse, and supportive culture.
• We look for people who are collaborative, creative, and courageous.
• Check out our Instagram page for recent evidence of the fun things we do at Hello Heart.