CommandLink

#1 Global Platform To Simplify & Scale Your Telco, ISP, Network, Phone, & Security Stack.

Managed Services Engineer

EngineerEngineerFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

Alabama + 20 moreAll locations: Alabama, Arizona, Florida, Kansas, Kentucky, Louisiana, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, Maryland, Michigan, Mississippi, Missouri, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

Posted

5 days ago

Salary

$45K - $85K / year

High School3 yrs expEnglishFirewalls

Job Description

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services. • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems. • Support the provisioning and onboarding of new customers for managed services. • Collaborate with vendors to resolve support issues and ensure smooth service delivery. • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving. • Maintain excellent customer relationships by delivering outstanding support and going the extra mile. • Mentor and train fellow engineers on complex technical issues and solutions.

Job Requirements

  • High School Diploma or GED Equivalent
  • 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
  • CCNA and CCNP certification is highly desirable
  • Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
  • Strong firewall configuration experience (e.g., Fortinet).
  • Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
  • Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
  • Experience with COS/QOS and network design principles.
  • Familiarity with SOC 2 compliance and processes.

Benefits

  • Generous Medical, Dental, and Vision coverage for full-time employees
  • Flexible time off
  • 401k to help you save for the future
  • Fun events at cool locations
  • Free DoorDash lunches on Fridays
  • Employee referral bonuses to encourage the addition of great new people to the team

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