• Customization & Configuration: Design and build scalable solutions in Salesforce and a PRM using Flows, validation rules, and other declarative tools to support partner lifecycle management. • PRM Ownership: Configure and optimize partner portal experiences, partner account hierarchies, deal registration processes, and partner user management. • Partner Attribution & Tracking: Build and maintain systems for accurate partner attribution across the opportunity lifecycle, ensuring proper tracking of partner-sourced and partner-influenced deals for commission calculation and performance reporting. • Partner Data Management: Monitor and maintain data integrity for partner accounts, opportunities, and activities; execute regular data audits and manage updates across partner systems. • System Optimization & Maintenance: Manage platform releases, assess impact on partner-facing functionality, and perform ongoing system performance improvements. • Troubleshooting: Provide timely and effective troubleshooting for Salesforce and channel tool issues, resolving technical problems to minimize downtime and ensure continuous system performance. • Cross-Functional Enablement: Collaborate with Channel Operations, Partnerships, Sales, and Marketing to translate business requirements into well-designed technical solutions that scale with partner growth. • Stakeholder Communication: Serve as a trusted partner to stakeholders across channel teams by clearly communicating system capabilities, project progress, and technical trade-offs.