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Role Description

System Pavers is growing at a tremendous rate, and we’re looking to expand our team with a professional, driven Customer Service Representative. By working with System Pavers, you’ll be provided with the necessary training and support from our wonderful team and enjoy a robust support system based on our three decades of experience.

If you’re focused on building a stable foundation with a company that has a proven track record for success, then you’ve found the right opportunity!

Job Responsibilities

• Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly.
• Schedule appointments between customers and our design consultants.
• Confirm scheduled appointments.
• Respond to email correspondence from customers and internal team members.
• Stay up to date with all company procedures/protocol pertaining to the call center.

Qualifications

• Self-motivated: You’re driven by your desire to accomplish goals that have been set out in front of you and the opportunity to provide world-class customer service.
• Great Communicator: You excel in both verbal and written communications.
• Personable: You’re known for your ability to display your expertise in a positive and understandable manner.

Requirements

• Customer service/phone presence.
• Ability to type at least 50 WPM.
• Bilingual - English & Spanish.
• Problem-solving mentality with ability to remain both calm and positive under pressure.
• Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity.

Benefits

• This position is an entry-level, full-time role that offers compensation of $16.50/hour with bonuses (~$18-$19).
• We are interested in every qualified candidate who is eligible to work in the United States; however, visa sponsorship is not available for this position.
• System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants.
• System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.