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Role Description

We are looking for a Modern Workplace Engineer to help design, operate, and continuously improve our end-user technology environment at scale. This role will primarily operate in a time between standard EMEA & North American hours, crossing both timezones to ensure we’re bridging the gap and building towards a Global follow the sun model. The hours of work will however be refined and adjusted as the team grows and expands.

This role sits at the intersection of identity, devices, collaboration tooling, and IT service delivery. You’ll be a hands-on junior engineer who can execute and influence, helping maintain our ITSM Cloud space, identity, endpoint management and operational technical requirements while supporting a fast-growing, distributed workforce who’re making a real, day to day impact in the world.

You will play a key role in administering platforms such as Google Workspace, Slack, ITSM tooling, Zoom, endpoint management and much more, while partnering closely with IT leadership on standards, automation, and roadmap execution to define and build out a fantastic IT Operational department.

Specific Responsibilities

• Modern Workplace Platforms
  • Operate Google Workspace at scale:
    • User lifecycle management (joiners, movers, leavers)
    • Domain management, aliases, and coexistence scenarios
    • Security controls, access policies, and admin best practices
  • Administer and optimise Slack:
    • Workspace configuration, Slack Connect, governance, and access models
    • Integrations with ITSM and identity platforms
  • Manage collaboration and productivity tooling such as Zoom, Atlassian, Github, Knowb4 and other SaaS platforms
• Identity & Access Management
  • Maintain identity and SSO architecture across SaaS platforms
  • Troubleshoot SAML / OAuth / SCIM integrations and issues
  • Partner on device-based access controls and conditional access strategies
  • Ensure access models follow least privilege and auditability principles
• Endpoint & Device Management
  • Manage endpoint management for macOS, Windows, and mobile devices
  • Maintain:
    • Device compliance policies
    • Security baselines
    • Zero-touch / automated provisioning
    • Robust and up to date asset inventories and assignments
  • Work closely with IT leadership on long-term MDM strategy and tooling choices
• IT Service Management (ITSM)
  • Adherence to ITSM Tooling and processes:
    • Request and incident workflows
    • Automation rules
    • Portal and self-service experiences
    • Maintaining integrations of ITSM with collaboration tools (e.g. Slack-based request flows)
  • Improve visibility, reporting, and operational hygiene across IT support processes
• Automation & Operational Excellence
  • Identify opportunities to reduce manual work through:
    • Workflow automation
    • API integrations
    • Identity-driven provisioning
  • Create and maintain clear documentation, standards, and runbooks
  • Act as an entry point for workplace and identity issues and requests
• Collaboration & Leadership
  • Work closely with IT leadership, IT GRC, People / HR
  • Influence tooling decisions and platform roadmaps through experience
  • Balance delivery with long-term maintainability and scale

Qualifications

• 2+ years experience in Modern Workplace / IT Operations / End-User Computing
• Experience with Device / Asset management best practices
• Experience with Desktop troubleshooting
• Exposure to domain services such as Active Directory, Azure Entra, Google Workspace (Preference for cross platform & Cloud exposure)
• Proven experience with identity & SSO
• Solid understanding of endpoint management concepts and tooling
• Experience working with ITSM platforms
• Comfortable operating in fast-changing, growth environments
• Sound foundational knowledge in Security Best practices

Requirements

• Exposure to automation tools (scripts, workflows, APIs, low/no-code tooling)
• Experience supporting distributed or remote-first organisations
• Familiarity with security concepts such as Zero Trust and device-based access
• Experience participating in large-scale migrations (email, identity, collaboration)

Personal Attributes

• Ownership & Accountability
  • Takes full ownership of initiatives from initial concept through implementation and long-term support
  • Comfortable being responsible for outcomes, not just tasks
  • Proactively identifies gaps, risks, and improvement opportunities in coordination with leadership & senior engineers
• Builder Mentality
  • Excited by the challenge of helping shape and mature a young IT Operations function
  • Enjoys structure, standards, and repeatable processes
  • Thinks in terms of systems, scalability, and future growth, not just short-term fixes
• Remote-First Operator
  • Highly effective working in a remote-first environment
  • Communicates clearly and proactively in async channels
  • Comfortable collaborating across time zones and distributed teams
  • Able to self-manage priorities, delivery, and momentum without close supervision
• End-to-End Thinking
  • Considers operational impact before making changes
  • Balances speed with stability and long-term maintainability
• Strong Communicator & Collaborator
  • Works well with leadership to align execution with shared vision and strategy
  • Partners effectively with GRC, HR, and People teams
• Pragmatic & Outcome-Driven
  • Focuses on solutions that are “right for now” while building for what’s next
  • Doesn’t cut corners that will create future debt, but focuses on keeping everyone up and running as efficiently as possible
• Continuous Improvement Mindset
  • Actively looks for ways to reduce manual effort
  • Improve reliability
  • Increase transparency and clarity
  • Comfortable iterating, refining, and improving systems over time
  • Open to feedback and driven to improve both personally and professionally
• Cultural Fit
  • Calm, measured, and professional under pressure
  • Approaches problems with curiosity
  • Values trust, autonomy, and shared ownership
  • Hungry and eager to learn and grow