• Lead complex implementation projects of Koronet solutions for our clients. • Act as the technical point of reference to ensure the correct operation, management, and analysis of our clients’ business processes through the use of Koronet’s platform. • Provide fast, helpful, and technically sound support to our customers via chat, email, and phone. • Troubleshoot issues and help users navigate our SaaS platform with confidence. • Document solutions and contribute to our Knowledge Base and internal documentation. • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases. • Develop deep product knowledge and stay up-to-date on new features. • Communicate clearly and professionally with customers, making complex issues easy to understand. • Travel to different cities when required to provide on-site implementation and training to customers.