• Develops and implements account management and cross/up sell strategies • Serves as the primary interface for all products and services • Develops and executes account management strategy for a strategic, multi-geography or high tier book of business • Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved • Assesses the competitive environment and develops sales strategies • Develops and maintains strategic cross-functional annual business plan and account strategy • Responsible for Customer Strategy & Relationship Management for day-to-day contacts • Understands industry trends and market dynamics • Directly accountable for retention of assigned portfolio • Supports New Business Sales team with finalist meetings for new opportunities • Responsible for financial performance, including pricing and negotiation