Team Member, Customer Care
Location
Alabama + 1 moreAll locations: Alabama, Oklahoma
Posted
6 days ago
Salary
Not specified
Job Description
Job Requirements
- High school diploma or equivalent required
- 6+ months experience in a customer service-related role required
- Experience in an Omni Channel Contact Center environment preferred
- Previous Work at Home experience preferred
- Strong written and verbal communication skills
- Ability to interface effectively with individuals, both internally and externally
- Strong analytical, problem solving and creative thinking skills
- Ability to effectively prioritize workload in a fast paced environment
- Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
- Ability to toggle multiple web browsers, with dual monitors
- Knowledge of customer service principles and best practices
- Familiarity with Academy’s product lines preferred
- Bilingual (Spanish and English speaking) a plus
Benefits
- Internet Broadband internet connection (Cable, DSL or Fiber)
- Hardware 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided
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