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Role Description

The Infrastructure Engineer I role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company’s operating environment while maintaining the ongoing reliability, performance, and support of the infrastructure. This includes:

• Monitoring the operating environments
• Responding to incidents and problems
• Supporting On-Call responsibilities
• Planning for growth

Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of server operating systems, networks, and related utilities and hardware. Additionally, this role’s responsibilities include:

• Troubleshooting problems as reported by users
• Supporting Web access
• Maintaining a secure systems environment

Qualifications

• Bachelor's degree in computer science, information technology, or related field required
• Certification or progress toward certification of industry-recognized professional designation preferred and encouraged
• Three to five years’ experience within an IT environment
• One-year relevant experience supporting personal computers in a multi-site, multi-platform environment preferred
• Experience within the insurance industry highly preferred

Requirements

• Exceptional customer support with proven track record of positive outcomes
• Consistent and proficient demonstration of required job skills, knowledge, and abilities
• Demonstrated ability to mentor and coach others with less experience
• Knowledge of applications and platforms including: Microsoft Active Directory, Microsoft Office 365, DNS servers, DHCP servers, RHEL Operating Systems, Windows Operating Systems, and automation tools
• Ability to handle multiple priorities, establish workflows, and meet necessary deadlines
• Excellent oral and written communication skills
• Ability to maintain confidentiality
• Ability to work varying hours, including evenings, weekends, and holidays as required in on-call schedule
• Advanced knowledge of IT systems, including networking, server, storage, and applications

Benefits

• Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors
• Reasonable estimate for this role is between $56,700 and $114,850

Working Conditions

• Work is performed in an office setting
• May be exposed to temperatures, which may be cooler than a normal office setting
• Possible injury in working with electronic equipment; must follow safety and security procedures
• Travel may be required