Think Company

An experience design and software development firm. We’re a team of business-minded designers, developers, and Thinkers.

Conversational UX Writer

Content WriterContent WriterFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

6 days ago

Salary

$72K - $100K / year

Bachelor Degree1 yr expEnglish

Job Description

• Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue • Design conversational flows that guide users through multi-step interactions across AI systems and digital channels • Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows • Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent • Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions • Map dialogue paths and recovery strategies to help users navigate complex systems successfully • Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience

Job Requirements

  • Experience writing for conversational interfaces such as chatbots, AI assistants, or voice systems
  • Ability to craft original conversational copy for AI agents rather than relying solely on AI-generated drafts
  • Strong UX writing or product content background with experience designing content within digital products
  • Experience designing conversational flows, including intent mapping, dialogue paths, and error handling
  • Ability to translate brand voice and tone guidelines into conversational interaction patterns
  • Comfortable reviewing work to maintain clarity, consistency, and usability
  • Strong systems thinking and an ability to connect complex product interactions into clear conversational experiences
  • A collaborative approach to problem-solving, with comfort working through ambiguity alongside designers, product partners, and engineers
  • Curiosity about emerging AI technologies and how they shape user experiences

Benefits

  • Competitive compensation
  • Comprehensive benefits
  • Ongoing opportunities for learning and development

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