• Act as the technical liaison between internal and external clients, Ascensus development teams, and third party vendors. • Document client support and ensure service level standards are met. • Advocate for the RPS client to provide technical resolutions by developing, recommending, implementing and facilitating solutions. • Manage new or existing client relationships through the implementation of products and subscriptions. • Provide second level technical assistance to clients using multiple applications for troubleshooting and research. • Manage upgrades, QA testing, and rollouts of software products and services. • Utilize internal systems for project tracking and problem resolution. • Provide customer service support in a call center environment through various mediums: phone, email, and ticket system. • Recognize and anticipate problems and take appropriate actions, escalate and report as needed. • Act as client advocate and take necessary steps to exceed service standards to manage client retention/growth.