• Conduct client interviews via phone or onsite. • Work directly with clients to understand their business and make recommendations for improvement in the area of their business. • Share best practices and provide guidance to clients throughout the duration of the project. • Produce a detailed functional design document to match client requirements. • Guide client through system implementation, and identify any problems, opportunities, and risks. • Responsible for training clients after the implementation. • Responsible for the final checklist in the implementation process and ensuring completion of client documentation. • Ability to manage multiple projects of varying scope to successful completion. • Communicate with both internal and external clients regarding the status of a project. • Participate and/or lead project meetings. • Will work with clients after implementation to provide support and ensure issues are addressed. • Train the client's team and provide knowledge transfer in the operation of modified software. • Participate in pre-sales activities and meetings as necessary. • Participate in industry and marketing activities as necessary.