• Under the supervision of the Program Director, create, manage and communicate the development workflow plan to ensure all members are aware of current status, next steps, potential roadblocks and solutions at all times. • Organize and maintain the online project folders per SOP guidelines and work closely with the Program Manager and Coordinator to ensure all client communications and financial documents are archived properly. • Oversee the client’s medical/legal/regulatory (MLR) process with the PM Team including submissions, liaison with internal MLR team, communications with the client’s MLR coordinator and monitoring status. • May represent the Program Management department during pitches and assist with new business activity. • Manage and mentor Program Manager and Coordinator; partner with support teams for resource needs, oversee all internal and external meetings to provide objectives and clear actionable items post-meetings; train and onboard new PM team members • Participate in the statement of work (SOW) development in a consultative role with the SAD in detailing scope and allocating team members hours. Work closely with the team to ensure they are alerting the SAD of scope changes and time-of-staff overages. Monitor the BVA reports with the Financial Analyst and alert the SAD of any deviations from the contract. Oversee the invoicing process including reconciliation and client financial reports. • Act as primary client contact for project status, MLR process, and invoicing • Provide strong verbal and written communications to the client and internal teams including status reports and meetings, financial reports, assignment reports and meeting agendas and summaries • Ensure compliance guidelines are followed including but not limited to legal templates, Sunshine Act reporting, and client training requirements • Depending on account requirements, manage and oversee logistics vendor and perform meeting planning tasks, including site search, venue contracting, travel arrangements, food/beverage and audio-visual equipment for live events • Manage vendors not associated with strategy and content such as print, video production, transcription. Work closely with team leadership to manage other vendors in collaboration with or under the direction of the SAD or SD • Manage and train assigned Program Coordinators and/or Program Managers