Raintree Systems
The Most Powerful, Flexible EMR For Therapy and Rehab
Product Support Engineer - Tier 3
Location
United States
Posted
41 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Deliver definitive fixes for complex technical challenges between Support and Engineering.
• Transform technical friction into growth by providing insights that drive software improvement.
• Protect the user experience through product mastery, ensuring escalations are handled well.
• Perform root-cause analysis on complex, high-impact issues.
• Manage escalations with urgency, balancing urgent and long-term projects.
• Collaborate with Developers and Product Managers to prioritize hotfixes.
• Translate complex resolutions into actionable documentation for Tier 1 and Tier 2 teams.
• Communicate complex technical failures clearly to client stakeholders.
Job Requirements
- Bachelor’s degree or relevant experience
- At least 5 years of software application support experience in a SaaS environment
- At least 4 years of Raintree Software Support Experience is ideal
- Expert technical aptitude
- Proven track record of expert client support, troubleshooting, and problem-solving in a complex, technical environment
- Previous SaaS or Healthcare IT company experience preferred
- Working knowledge of EMR/EHR medical software applications is a plus
- Must be able to flex your work to meet the needs of the team and our clients
Benefits
- HIPAA-compliant environment
- Controlled and dedicated workspace
