Raintree Systems
The Most Powerful, Flexible EMR For Therapy and Rehab
Technical Support Engineer – Tier 3, Healthcare, SaaS, EHR, MySQL
Location
United States
Posted
41 days ago
Salary
Not specified
Bachelor Degree4 yrs expExperience acceptedEnglishMy SQL
Job Description
• Conduct deep-dive root cause analysis for escalated technical issues
• Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
• Diagnose and resolve HL7 and API failures
• Translate sophisticated technical findings into actionable, developer-ready bug reports
• Author technical documentation and advanced Knowledge Base articles to empower Tier 1 and 2 teams
Job Requirements
- B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)
- 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space, demonstrating expert technical aptitude
- Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI)
- Must be able to flex your work to meet the needs of the team and our clients.
- Expert level in writing MySQL queries
- Strong working knowledge of HL7 and APIs
- Ability to parse through application logs to trace a request through the stack
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Technical documentation and knowledge transfer opportunities
