Apollo.io

Helping sales teams find their ideal buyers and convert them into customers.

Senior Service Designer

DesignerDesignerFull TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

47 days ago

Salary

$182K - $215K / year

Bachelor Degree6 yrs expEnglish

Job Description

• Maintain and evolve living journey maps and service blueprints • Facilitate journey-based working groups • Partner with product squads on high-impact initiatives • Surface and document cross-squad dependencies, handoffs, and risks • Connect qualitative and quantitative insights to journey artifacts • Support adoption of journey-first ways of working • Collaborate with the Journey Management Tiger Team and Design System partners • Track journey health over time and contribute to quarterly reviews

Job Requirements

  • 6–8+ years of experience in UX, product, or service design
  • 2+ years focused on service design, systems thinking, or journey-level work
  • Strong hands-on experience creating and maintaining journey maps, service blueprints, and ecosystem diagrams
  • Demonstrated ability to operate within complex, cross-functional environments
  • Experience facilitating workshops, working groups, and alignment sessions with diverse stakeholders
  • Comfort embedding with product teams and influencing outcomes without direct ownership
  • Strong synthesis skills
  • Excellent visual communication skills and fluency with tools like Figma, FigJam, Miro, or similar
  • Pragmatic mindset

Benefits

  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year
  • flex PTO
  • parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits

Related Categories

Related Job Pages

More Designer Jobs

Designer

Heidi Health

It's time to SEE the GP

Designer47 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

Designer owning US design requests for healthtech startup Heidi

United States
$80K - $115K / year

Senior Design Process and Optimisation Manager

Equinix

The world's digital infrastructure company™

Designer47 days ago
Full TimeRemoteTeam 5,001-10,000Since 1998H1B Sponsor

Senior Design Process and Optimisation Manager at Equinix leading design process initiatives

Alaska + 10 moreAll locations: Alaska, California, Connecticut, District of Columbia, Illinois, New Jersey, New York, Maryland, Massachusetts, Virginia, Washington
$136K - $245K / year
Full TimeRemoteTeam 51-200H1B No Sponsor

Game Designer crafting mobile gaming experiences at Medier

United States

Designer

crewAI

AI Agents reimagined for enterprises

Designer49 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

As the first designer at LeftLane, you will own design end-to-end, collaborate with the CEO & CTO, and interact with customers for feedback and implementation.

FigmaNotionStorybookWhimsical
Texas