Apollo.io
Helping sales teams find their ideal buyers and convert them into customers.
Senior Service Designer
Location
United States
Posted
47 days ago
Salary
$182K - $215K / year
Bachelor Degree6 yrs expEnglish
Job Description
• Maintain and evolve living journey maps and service blueprints
• Facilitate journey-based working groups
• Partner with product squads on high-impact initiatives
• Surface and document cross-squad dependencies, handoffs, and risks
• Connect qualitative and quantitative insights to journey artifacts
• Support adoption of journey-first ways of working
• Collaborate with the Journey Management Tiger Team and Design System partners
• Track journey health over time and contribute to quarterly reviews
Job Requirements
- 6–8+ years of experience in UX, product, or service design
- 2+ years focused on service design, systems thinking, or journey-level work
- Strong hands-on experience creating and maintaining journey maps, service blueprints, and ecosystem diagrams
- Demonstrated ability to operate within complex, cross-functional environments
- Experience facilitating workshops, working groups, and alignment sessions with diverse stakeholders
- Comfort embedding with product teams and influencing outcomes without direct ownership
- Strong synthesis skills
- Excellent visual communication skills and fluency with tools like Figma, FigJam, Miro, or similar
- Pragmatic mindset
Benefits
- equity
- company bonus or sales commissions/bonuses
- 401(k) plan
- at least 10 paid holidays per year
- flex PTO
- parental leave
- employee assistance program and wellbeing benefits
- global travel coverage
- life/AD&D/STD/LTD insurance
- FSA/HSA and medical, dental, and vision benefits
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