• Own the evolution and operationalization of our global user group program. • Manage a small team to support existing virtual and in-person user group events. • Lead the full implementation of Bevy to build a new, scalable program. • Oversee the ongoing operations of user groups on Bevy post go live. • Develop and own the strategic vision and roadmap for the global virtual and in-person user group program. • Work with Sales, CVMs, and Field Marketing to create strategy for customer growth focused “user groups”. • Secure executive alignment and cross-functional buy-in. • Create a clear framework for supporting, organizing, and managing user groups. • Lead the ground-up implementation of the Bevy platform and ensure seamless integration with CRM systems. • Develop and execute a plan for recruiting and onboarding user group chapter leaders globally. • Manage the entire event lifecycle of both virtual and in-person events. • Define and track key performance indicators (KPIs) and ROI measures to demonstrate the program's business impact.