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Role Description

The Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing. Works closely with the pharmacy, nursing and warehouse to determine schedule needs and availability to ensure appropriate patient care. Performs other duties as required by Nurse Manager, Area Director of Nursing and/or Director of Operations.

Job Responsibilities

• Ensures appropriate staffing is arranged for all patient care.
• Coordinates, monitors and schedules patient care across all clinical areas.
• Contacts patients and clinicians to schedule and confirm deliveries and visits.
• Responsible for interpreting physician’s orders and scheduling according to orders.
• Completes tasks and runs reports in required platforms.
• Coordinate scheduling needs with staffing availability.
• Ensures management is aware of staffing needs and requirements.
• Facilitates patient complaints or issues to appropriate department.
• May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Accepts other responsibilities and duties that may be assigned.

Supervisory Responsibilities

• No supervisory responsibilities.

Qualifications

• High School diploma or equivalent.
• At least 1 year of previous scheduling experience.
• At minimum, 1 year of experience in a general office administration setting or a similar fast-paced environment.

Requirements

• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports) to various audiences (work group, team, company management, external clients).
• Basic level skill in Microsoft Word 2003 or later (for example: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
• Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Preferred Qualifications & Interests (PQIs)

• Previous home healthcare experience.
• Familiar with electronic scheduling platform.
• 2 years of experience in a general office administration setting or similar fast-paced environment.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs