Manager, Business Intelligence II
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Role Description
JBT Marel is looking for a Manager, Service Intelligence, to lead our analytics programs and transform operational data into relevant insights. In this main role, you will manage digital analytics tools and dashboards to track performance, uncover trends, and guide decision-making across the field service organization. You will collaborate with Sales, Operations, Supply Chain, Finance, and Service leaders to turn business outputs into performance insights and operational improvements.
Responsibilities
-
Data Analytics & Business Intelligence
- Develop service performance dashboards, reports, and measurements.
- Analyze service data to identify trends, risks, bottlenecks, and improvement opportunities.
- Ensure accuracy, consistency, and integrity of service-related metrics.
- Translate complex data into clear insights for leadership and partners.
- Support strategic and operational decision-making through forecasting, trend analysis, and scenario modeling.
- Provide regular executive-level summaries on service performance and improvement programs.
- Implement and increase field service management platforms, CRM systems, and data analytics tools (e.g., Salesforce, Salesforce Service, JDE, Syteline, Epicor, and Power BI).
- Partner with IT and Operations to ensure accurate data capture and reporting from all digital systems.
- Create predictive models and data visualizations to support planning, scheduling, and forecasting.
-
Performance & Process Improvement
- Provide intelligence and reporting that supports goals, including reducing service costs, improving customer experience, and increasing technician productivity.
- Collaborate with department leads to set data-driven benchmarks and lead accountability.
- Support root-cause analysis for recurring service challenges using data insights.
- Partner with service delivery and operations teams to identify causes and drive corrective actions.
- Measure the effectiveness of service improvement programs.
- Promote a culture of data-driven continuous improvement across service departments.
- Present regular performance insights and recommendations to senior leadership and department heads.
- Translate complex data into clear, applicable reports and presentations.
- Educate our teams on data literacy and empower leaders to make insight-led decisions.
Qualifications
- Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or related field.
- 5+ years of experience in data analytics or business intelligence in field service, operations, or logistics.
- Proficiency in analytics platforms and tools (e.g., Power BI, SQL, Excel, Salesforce Service, Salesforce).
- Experience interpreting data and delivering insights that influence strategic and operational decisions.
- Knowledge of automation, AI, or predictive analytics in service operations.
- Experience working with teams and executive partners.
Great to have Traits & Skills
- Experience with service metrics and workflows.
- Ability to balance analytics with strategic impact.
- Continuous improvement mindset.
Travel, Work Environment & Location
- You will be remote with limited travel to JBT Marel sites.
Benefits
- Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Job Requirements
- Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or related field.
- 5+ years of experience in data analytics or business intelligence in field service, operations, or logistics.
- Proficiency in analytics platforms and tools (e.g., Power BI, SQL, Excel, Salesforce Service, Salesforce).
- Experience interpreting data and delivering insights that influence strategic and operational decisions.
- Knowledge of automation, AI, or predictive analytics in service operations.
- Experience working with teams and executive partners.
- Great to have Traits & Skills
- Experience with service metrics and workflows.
- Ability to balance analytics with strategic impact.
- Continuous improvement mindset.
- Travel, Work Environment & Location
- You will be remote with limited travel to JBT Marel sites.
Benefits
- Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
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