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Role Description

The Data Entry Specialist position supports the Orders Intake team within the Texas Records Retrieval division. The primary focus of this role is quality control, including detailed review and validation of data entered by a third-party vendor, as well as comprehensive quality checks on all case data prior to handoff to the next stage. This role is responsible for ensuring accuracy, completeness, and compliance with internal standards and key-set requirements before work progresses to the next stage. Direct data entry is limited to rush or exception-based work, as standard data entry functions are outsourced. The position requires strong attention to detail, independent judgment, time management, and effective communication.

• Perform detailed quality control reviews of third-party vendor data entry to ensure accuracy, completeness, and compliance with internal standards and key-set requirements.
• Conduct comprehensive quality checks on all case/order data prior to passing work to the next stage of processing.
• Identify data discrepancies, errors, or omissions and take corrective action or escalate as appropriate.
• Perform direct data entry for rush or exception-based orders to meet expedited turnaround requirements.
• Ensure rush orders meet departmental turnaround expectations and quality standards.
• Follow established procedures for system notation, documentation, and email handling for all reviewed orders.
• Verify and confirm entered data in the MR8 database in accordance with order-specific procedures and client preferences.
• Accurately update tracking tools and spreadsheets (including Quantum) to reflect order and quality review status.
• Prioritize daily workload based on rush status, order dates, and operational needs.
• Communicate proactively with team members and management regarding workload, quality findings, and potential delays.
• Maintain organized and efficient email management to support timely processing and handoffs.
• Exercise independent judgment in identifying quality risks and determining appropriate next steps.
• Self-report capacity or quality concerns that may impact deadlines or downstream processing.

Qualifications

• General knowledge of the records retrieval process with an emphasis on data entry and quality control.
• Knowledge of the Federal & Texas Rules of Civil Procedure.

Requirements

• Quality Control & Accuracy
• Attention to Detail
• Independent Judgment
• Process Adherence
• Time Management & Prioritization
• Clear Communication & Escalation
• Strong grasp of the records retrieval industry, work product, software, and legal competency as it pertains to this industry specifically.

Benefits

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Company Description

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.