• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule. • Maintaining comprehensive operational documentation to support process consistency and compliance requirements. • Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability. • Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently. • Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards. • Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines. • Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources. • Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions. • Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools. • Collaborating with product teams to support development initiatives that improve operational efficiency and reliability. • Supporting release readiness and operational acceptance activities with cross-functional stakeholders. • Maintaining compliance with corporate training, time attestation, and internal governance requirements. • Providing after-hours on-call support and responding to operational escalations as needed. • Demonstrating the organization’s core values in all operational activities and leadership behaviors.