Zenity

Know Business Apps. Secure Copilots and Low-Code

Strategic Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

4 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishCyber Security

Job Description

• Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities • Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution • Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering • Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner • Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value • Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage

Job Requirements

  • Candidates must reside in CST or PST
  • 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments
  • Deep understanding of AppSec principles and secure development lifecycle integration
  • Experience working with observability tooling (Coralogix preferred)
  • Executive-level communication skills with both technical and business stakeholders
  • Highly organized, detail-oriented, and ownership-driven
  • Comfort operating in fast-moving, evolving environments
  • Experience in high-growth or venture-backed SaaS environments
  • Exposure to AI, security, or emerging technologies.

Benefits

  • We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with impact.

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