• Build and Scale the FDE Team • Recruit top talent: Own hiring strategy and execution for FDEs • Develop your team: Mentor FDEs through hands-on coaching, career development, and technical guidance • Define the role: Evolve the FDE career ladder, competencies, and growth paths • Foster culture: Build a team culture grounded in ownership, customer-first mentality, and continuous learning • Refine Processes and Drive Operational Excellence • Optimize the customer lifecycle: Design and refine how FDEs engage across sales • Scale what works: Identify patterns in successful deployments and turn them into repeatable processes • Balance speed and quality: Establish frameworks for scoping, prioritization, and delivery • Measure what matters: Define team metrics and KPIs tied to customer outcomes • Drive Product Improvements • Be the voice of the customer: Synthesize customer feedback, pain points, and feature requests • Close the feedback loop: Partner closely with Product and Engineering teams • Champion generalization: Push the team to build scalable solutions • Lead Cross-Functional Collaboration • Partner with Product: Work with PMs to translate customer insights into product strategy • Align with Engineering: Collaborate with core engineering teams to ensure FDE-built features integrate seamlessly • Enable Go-to-Market: Partner with Sales, Solutions Engineering, and Customer Success • Influence leadership: Present customer insights, deployment learnings, and strategic recommendations to executive leadership • Stay Hands-On (When Needed) • Jump into the fire: Roll up your sleeves to support critical deployments • Stay technical: Maintain credibility by staying close to the codebase • Lead by example: Model the behaviors you want to see