TCGplayer (an eBay company)

TCGplayer is a leading online technology platform for the collectibles industry.

Customer Experience Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Utah

Posted

5 days ago

Salary

$29.2K - $50.2K / year

High School1 yr expExperience acceptedEnglish

Job Description

• Provide accurate and quality responses to customer inquiries via email • Exceed customer expectations and provide a first-class experience • Follow existing SOPs to resolve order issues and inquiries • Educate and empower customers on policies and product lines

Job Requirements

  • Minimum of 1 year of customer service experience
  • Experience in a high-volume technology organization (SaaS/eCommerce preferred) or gaming/hobby industry
  • Excellent computer skills and ability to learn complex systems
  • Experience with CRM like Zendesk or Salesforce
  • Strong problem-solving skills
  • Familiarity with the collectible gaming industry

Benefits

  • Full range of medical benefits
  • 401(k) eligibility
  • Paid time off benefits including PTO and parental leave

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