Cox Enterprises

Cox Enterprises, a top media, communications, and automotive repair company, operates via three major divisions: Cox Media Group, Cox Communications, and Cox Au

Performance Manager

ManagerManagerFull TimeRemoteCompany Site

Location

New Jersey + 2 moreAll locations: New Jersey, Maryland, Pennsylvania

Posted

7 days ago

Salary

$75K - $112.6K / year

Bachelor Degree4 yrs expExperience acceptedEnglish

Job Description

• Build and maintain relationships with external clients and ensure client needs are the driving force behind priorities. • Collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience. • Responsible for external client and revenue retention by managing the progress and results of all accounts assigned. • Will carry a full and/or complex account load and engage with each client to increase product utilization. • Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. • Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. • Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives.

Job Requirements

  • Bachelor’s degree in a related discipline and 4 years’ experience in a related field.
  • The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
  • 4+ years experience in a retail automotive dealership setting.
  • 4+ years managing digital marketing strategies for a single rooftop or dealer group.
  • Proven sales acumen.
  • Requires in‐depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization.
  • Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems.
  • Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency.
  • Ability to effectively work with all levels at an automotive dealership or dealer group.
  • Strong client focus and strong customer service skills/approach.
  • Persistent and proactive highly motivated self-starter passionate about client satisfaction.

Benefits

  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.

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