• Researching overpayments in instances where payors (e.g., insurance companies or government programs) have paid more than the amount due, and fulfilling refund requests to our payors. • Initiating and managing refunds once verified, and ensuring the appropriate steps are taken to return funds. • Fulfilling overpayment requests based on the contractual timelines outlined by each payor. • Ensuring compliance with regulations and policies to ensure all actions follow federal, state, and payer-specific regulations. • Maintaining accurate records and keeping detailed documentation for transparency, audits, and process improvement.