• Recruit, develop, and retain a high-performing team of Datacenter Engineers, defining clear KPIs aligned to organizational goals, establishing training plans for new hires, and providing ongoing mentoring, coaching, and career growth paths for existing team members. • Provide leadership and strategic guidance across day-to-day datacenter operations, planning, and execution, including oversight of onsite installs, break-fix activities, workload prioritization, project sequencing, and resource allocation to consistently meet internal and external SLAs. • Own team execution and operational readiness by reviewing daily reports, proactively identifying risk and capacity constraints across global PoPs, and adjusting priorities, schedules, travel plans, and use of third-party services for deployments and preventative maintenance. • Oversee tooling, documentation, and process rigor, ensuring effective use of Jira for workload management and that technical leads create, maintain, and publish high-quality SOWs and SOPs for DCI and cross-functional or third-party consumption. • Serve as the primary escalation point for complex infrastructure, hardware, and system issues, working cross-functionally with other team leads and managers to drive root cause resolution and prevent recurrence. • Partner closely with Capacity Planning, Procurement, Technical Project Managers, and Infrastructure Acquisition teams to define scalable processes, SLAs, and deployment strategies that minimize risk and protect delivery timelines. • Provide strategic oversight and accountability for network connectivity, including BGP architecture and routing strategy across the CDN backbone, datacenter interconnects, peering, and upstream circuits, ensuring resiliency, availability, and effective failover. • Drive adoption of automation to reduce manual effort and operational risk. • Partner with Engineering to automate hardware validation and acceptance testing, improve workflows and standardize validation checks and define and maintain validation frameworks for network connectivity and port validation and hardware health and firmware compliance. • Own the end-to-end circuit lifecycle, establishing standards and governance for circuit procurement, provisioning, turn-up validation, SLA compliance, carrier escalation, and operational handoff across teams.