• Lead end-to-end project management for software implementation, working one-on-one with client companies. • Develop and execute comprehensive project plans, timelines, and deliverables to ensure on-time and successful software adoption. • Collaborate with internal teams (sales, product, customer success) to align implementation strategies with client needs and expectations. • Fulfill service tickets from existing customers, aiding in troubleshooting alongside the user and internal customer support team. • Work closely with clients during the implementation process to address queries, concerns, and provide assistance. • Gather and document intake requirements for implementation, specifically focused on equity compensation industry standards. • Ensure a thorough understanding of client needs to tailor the implementation process accordingly. • Develop and nurture relationships with internal and external technical stakeholders. • Collaborate with client companies to build strong working relationships, ensuring a smooth implementation process. • Create and maintain reports that provide transparency into each implementation, tracking progress and identifying potential roadblocks. • Communicate effectively with internal stakeholders to keep them informed about project status. • Conduct standard training sessions on the platform for administrators before account sign-off and "go live."