Mathematically accurate network modeling with full path analysis and security compliance verification
Customer Care Engineer
Location
United States
Posted
7 days ago
Salary
$145K - $175K / year
Job Description
Job Requirements
- 3+ years of technical customer support experience.
- Experience working at a technical support center assisting a variety of customers.
- Ability to cover NAM EST or CST time zones
- Participate in after hours on-call rotation
- Strong understanding of fundamentals in Networking, Cloud or Security
- Strong written and interpersonal communications skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Experience supporting a multi-vendor network (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP etc.)
- Proven ability to work cross-functionally within a team-oriented environment.
- B.S. Computer Science or equivalent educational experience.
- Python scripting experience
- Kubernetes experience
- Linux fundamentals
- API debugging
- Cloud networking (AWS, Azure, GCP)
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