• Manage operational processes for Experience Reviews, Audits, and Customer Programs • Oversee intake and scheduling for research-related events • Maintain metrics, reporting mechanisms, and research-related data (Excel, dashboards) • Drive multiple initiatives concurrently in a fast-moving environment • Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies • Maintain process documentation across cross-functional partnerships • Partner with procurement to ensure vendor compliance with security, privacy, and legal standards • Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango) • Maintain AI/agent tooling used across the team • Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting) • Create dashboards to report on tool usage and research data • Organize, update, and distribute research best practices, templates, and guides • Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality • Maintain researcher handbook resources and internal/external research insights sites • Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels • Build monthly newsletters and support structured communication channels • Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows