FICO

FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success.

Senior Director of Business Operations – Software Insights

Business OperationsBusiness OperationsFull TimeRemoteTeam 1,001-5,000Since 1956H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$143.5K - $225.5K / year

Bachelor Degree10 yrs expEnglishAWSCloudSQL

Job Description

• Lead our data analytics function and serve as the strategic voice for all business intelligence across Sales, Marketing, Customer Experience, Operations, and Technology. • Craft a bold, exciting vision for BI and drive transformative innovation to enable next-gen data capabilities, especially through AI and self-serve analytics. • Define the overall structure of the BI ecosystem; how data models, metrics, dashboards, and reports come together while ensuring all teams have a scalable and intuitive environment for navigating and consuming insights. • Deliver impactful data solutions to surface strategic opportunities, monitor key business metrics, diagnose issues, quantify initiatives and communicate impact to the business. • Lead, mentor, and develop a team of business intelligence professionals structured across multiple functional pods serving all core business units. • Foster a data-driven culture within the organization, shifting from "pulling reports" to "being alerted when it matters". • Manage a portfolio of projects across all business units; proactively raise resource constraints and make recommendations on prioritization.

Job Requirements

  • 10+ years of progressive experience in business intelligence, data analytics, or related roles with proven success at senior levels.
  • 7+ years in leadership or management positions with experience managing diverse, multi-functional teams.
  • Experience working with executive stakeholders across Sales, Marketing, Operations, and Technology organizations.
  • Deep expertise in SQL, cloud-based data warehouse platforms (AWS, Snowflake), CRM Systems (Salesforce), and other Software Systems.
  • Proven experience building BI functions and designing reporting systems, including governance of KPIs, reporting processes, data modeling and dashboard development.
  • Bachelor's degree in Statistics, Computer Science, Engineering, Analytics, or related field.

Benefits

  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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