• Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients by sharing compelling narratives and identifying opportunities for additional camp weeks and services. • Utilize Salesforce, Talkdesk, Google Suite, and other essential office tools to manage customer accounts and support the Galileo scholarship program, contributing to the review and awarding of applications. • Demonstrate adaptability with new technologies and proficiency with basic office tech (Slack, Google Suite, CRMs). • Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service and ensuring 100% accuracy and prompt response times. • Act as the primary point of contact for both direct customer inquiries and partnership-based enrollments, maintaining exemplary service standards, resolving inquiries with empathy, and building lasting relationships. • Accurately process a high volume of enrollments, ensuring meticulous attention to detail, and monitor availability on partnership platforms through weekly audits to uphold enrollment accuracy. • Proactively collaborate with external partnerships, such as backup care, scholarships, external bookings, and group reservations, ensuring exceptional customer service through clear communication and streamlined processes. • Take ownership of assigned Customer Service projects, applying a creative and efficient mindset to drive customer experience improvements while developing expertise in various business areas tailored to your skills.