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Role Description

The Datacenter Infrastructure Manager will lead and develop a team of Datacenter Engineers responsible for delivering server and network capacity across Fastly’s globally distributed infrastructure. This role partners closely with Engineering, Network, Systems, and Supply Chain organizations to ensure datacenter deployments are executed efficiently, safely, and in alignment with broader platform and product requirements.

The ideal candidate brings strong operational leadership, technical fluency, and the ability to translate engineering intent into reliable, repeatable execution at scale.

• Prioritize day-to-day operational work and establish clear documentation standards.
• Drive continuous improvement across processes, tooling, and deployment workflows.
• Maintain hands-on technical credibility while enabling the team to operate independently and at scale.
• Understand and guide work across core datacenter activities such as hardware installation, cabling, cross-connects, power allocation, rack elevations, bills of material, validation, and deployment documentation.
• Support server and network deployments and contribute to tooling or automation requirements.
• Manage priorities across time zones, coordinating multiple parallel initiatives, and ensuring consistent execution against delivery commitments.
• Collaborate cross-functionally to resolve complex issues, support escalations, and continuously improve operational maturity.
• Invest in growing both technical capability and leadership capacity within the team.

Qualifications

• Ability to lead and execute effectively with a distributed team.
• 5+ years of direct involvement in supporting datacenter operations at an Internet Service Provider (ISP), hosting provider, or other datacenter-oriented position or equivalent.
• 3+ years leading a remote-friendly engineering or operations team.
• Expert-level knowledge of power and network cabling standards including but not limited to NEMA, IEC, and/or ANSI/TIA.
• Strong expertise with BGP configuration, routing policy design, and managing live WAN/CDN circuits.
• Expertise with hardware from HPE, Dell, Arista, and/or Cisco.
• Experience with infrastructure validation and network connectivity.
• Experience with the JIRA issue tracking system or other similar system.
• Able to read and write English installation documentation (documents/drawings/spreadsheets).
• Knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.) and able to document practices.
• Able to work days/nights/weekends/holidays, if needed and/or required.
• Able to travel up to 15% of the time.
• An innate curiosity and inquisitiveness.

Requirements

• Recruit, develop, and retain a high-performing team of Datacenter Engineers.
• Provide leadership and strategic guidance across day-to-day datacenter operations, planning, and execution.
• Own team execution and operational readiness by reviewing daily reports and proactively identifying risk and capacity constraints.
• Oversee tooling, documentation, and process rigor.
• Serve as the primary escalation point for complex infrastructure, hardware, and system issues.
• Partner closely with Capacity Planning, Procurement, Technical Project Managers, and Infrastructure Acquisition teams.
• Provide strategic oversight and accountability for network connectivity.
• Drive adoption of automation to reduce manual effort and operational risk.
• Partner with Engineering to automate hardware validation and acceptance testing.
• Define and maintain validation frameworks for network connectivity and hardware health.
• Own the end-to-end circuit lifecycle.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Family planning and mental health support along with Employee Assistance Program.
• Insurance (Life, Disability, and Accident).
• Flexible Vacation policy and up to 18 days of accrued paid sick leave.
• 401(k) (including company match) and an Employee Stock Purchase Program.
• 12 paid local holidays and 12 paid company wellness days for 2026.