At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Patient Accounts Resolution Representative
Location
United States
Posted
6 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
In this position, you will be responsible for managing a large number of inbound calls in a timely manner. Your primary goal is to provide excellent customer service, resolve customer inquiries, and ensure customer satisfaction.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST. It may be necessary, given the business need, to work occasional overtime.
- Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Resolve concerns related to patient balances on their accounts
- Handle inbound calls
- Route accounts for review and resolution
- Provide accurate information and facilitate resolution to customer and third-party inquiries while representing the organization
- Review and analyze account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately
- Process patient mail
- Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of call center experience in a healthcare billing or medical insurance setting
- 1+ years of working with EOB (explanation of benefits) experience
- Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing
- Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
- Ability to work our normal business hours of Monday – Friday, 8:00am - 4:30pm CST
Requirements
- 2+ years of medical insurance experience
- Experience in healthcare billing
- Epic or other EMR experience
- Experience working with various insurance companies
- Bilingual fluency in English and Spanish
Telecommuting Requirements
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Benefits
- Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment.
Application Deadline
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Job Requirements
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of call center experience in a healthcare billing or medical insurance setting
- 1+ years of working with EOB (explanation of benefits) experience
- Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing
- Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
- Ability to work our normal business hours of Monday – Friday, 8:00am - 4:30pm CST
- 2+ years of medical insurance experience
- Experience in healthcare billing
- Epic or other EMR experience
- Experience working with various insurance companies
- Bilingual fluency in English and Spanish
- Telecommuting Requirements
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Benefits
- Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment.
- Application Deadline
- This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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