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Role Description

CLJ Consulting and Contracting LLC is seeking an Operational Support Specialist to support daily program operations and administrative workflows. This role supports high-volume program activities by ensuring timely intake, routing, documentation management, and customer engagement functions across multiple program offices.

Key Responsibilities

• Manage intake, review, and assignment of procurement review requests.
• Coordinate assignment of procurement review packages and ensure compliance with same-day processing requirements.
• Generate market research notifications and maintain customer relationship management (CRM) system records.
• Maintain daily, weekly, monthly, quarterly, and annual operational logs and reporting metrics.
• Support outreach event preparation and documentation development.
• Produce payment status reports and conduct vendor outreach to resolve payment discrepancies.
• Draft, review, and route official correspondence through designated government communication channels.
• Maintain program documentation, SOP version control, and records management standards.
• Ensure document formatting, quality control, and compliance with program documentation standards.

Qualifications

• Bachelor’s degree in business administration, public administration, or related field.
• Minimum 5 years of experience providing operational or administrative program support.
• Advanced proficiency in Microsoft Excel including formulas, logs, and Pivot Tables.
• Proficiency with Microsoft Word, PowerPoint, and SharePoint.
• Experience managing high-volume workflows and time-sensitive assignments.
• Experience using CRM systems and workflow tracking tools.

Preferred Qualifications

• Experience supporting federal program offices or acquisition programs.
• Experience supporting program reporting and data management activities.
• Familiarity with records management and documentation control processes.

Clearance Requirement

• Ability to obtain and maintain a Public Trust clearance.