• Lead the end-to-end user experience design for AI-powered applications supporting claims, risk, and client servicing workflows. • Design intuitive interfaces for LLM-driven tools, agentic AI assistants, and workflow automation platforms used by adjusters, examiners, supervisors, and clients. • Translate complex AI capabilities such as reasoning outputs, confidence scores, document summaries, and workflow recommendations into clear, actionable UI patterns. • Create user experiences that balance automation with human oversight, ensuring appropriate human-in-the-loop controls. • Design interaction models for conversational AI, structured AI outputs, and multi-step AI-assisted workflows. • Develop wireframes, prototypes, and high-fidelity mockups for AI-enabled dashboards and case management tools. • Conduct user research with claims professionals to understand workflows, pain points, and adoption barriers. • Map end-to-end claims journeys and identify high-impact opportunities for AI augmentation. • Design explainability and transparency components that help users understand AI reasoning and outputs. • Ensure interfaces clearly communicate system limitations, confidence levels, and required human actions. • Collaborate closely with AI engineers to align UX patterns with system capabilities and constraints. • Partner with product managers to define feature requirements and prioritize enhancements. • Develop and maintain a consistent design system tailored to Sedgwick AI platforms. • Create usability testing plans and gather feedback to iteratively refine AI-driven features. • Ensure accessibility, inclusivity, and compliance with enterprise design standards. • Optimize user workflows to reduce clicks, manual rework, and cognitive load. • Design dashboards that surface AI insights, alerts, and workflow statuses in a clear and actionable format. • Document UX guidelines for AI-assisted decision support systems. • Contribute to change management efforts by designing onboarding experiences for AI adoption.