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Role Description

The Academic Coach serves as the primary contact for learners from matriculation (orientation) through the completion of their program. The Academic Coach manages a pipeline of learners by:

• Coaching, motivating, and mentoring learners
• Removing barriers and owning issues through resolution
• Providing strategies for completion and progress
• Helping learners clarify key decision-points and identify solutions

The Academic Coach utilizes strong relationship-building and influencing skills resulting in positive learner behaviors and outcomes, contributing to overall learner success and persistence. They provide personalized interactions to assist learners in successfully navigating the path to achieve their educational goals.

Each interaction includes exploration of needs and provides personalized solutions to learners to effectively prepare them for long-term success. The Academic Coach also works with faculty and other University partners to address learner concerns and collaboratively define options to help learners overcome obstacles and achieve academic success.

Qualifications

• Two to four years of professional experience using advanced coaching, critical thinking, and problem-solving skills
• Experience working with adult learners and/or faculty is preferred
• Bachelor's degree from an accredited institution required
• Master’s degree from an accredited institution preferred
• Doctoral degree from an accredited institution preferred for Doctoral Advisors
• Specific degrees in student development, college student personnel management, education psychology, counseling psychology, social work, student affairs, or higher education are preferred

Requirements

• Ability to understand key metrics and utilize self-service reporting and tools to monitor and share data
• Ability to drive results in a team-based environment
• Ability to influence positive learner behaviors and outcomes
• Ability to exercise keen discretion and ethical judgment in responding to complex learner situations
• Ability to adapt quickly and thrive in a fast-paced, changing professional environment
• Ability to manage sensitive and confidential information
• Must be able to spend significant time working at a computer and on the phone using a headset
• Must be flexible in work hours/schedule in order to accommodate learner needs
• Position may require work above and beyond 40 hours per week during peak periods

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week
• Medical, dental, vision, life, and disability plans
• Well-being incentives, parental leave, paid time off, and certain paid holidays
• Tax saving accounts (FSA, HSA)
• 401(k) retirement benefit and Employee Stock Purchase Plan
• Tuition assistance and entertainment and retail discounts
• Non-exempt employees are eligible for overtime pay, if applicable